Commercial Account Manager

TeamViewer

Commercial Account Manager at TeamViewer developing customer relationships and driving revenue growth. Focused on understanding customer needs and delivering tailored solutions in a hybrid work environment.

Posted 6/16/2026full-timeShanghai • 🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

This role includes developing strong long-term relationships with customers, connecting with key business executives and stakeholders
You will need to help understanding their needs, challenges and aspirations, utilizing revenue generating to support any customers and clients in need
Economic Exposure: Demonstrate a strong understanding of economic exposure, particularly within the tech industry, to tailor solutions to customers’ financial and business objectives
Customer Relationship Management: Cultivate strong, lasting relationships with existing customers by understanding their needs, challenges, and aspirations
Utilize customer support inquiries to identify revenue-generating opportunities and turn inquiries into sales
Partner Utilization: Leverage partner resources and utilize customers from partner networks to maximize revenue and provide comprehensive solutions
Needs Analysis: Conduct in-depth needs assessments to tailor solutions that align with the customer's business objectives and industry trends
Performance Reporting: Regularly monitor, analyse, and report on account performance, working to continuously optimize strategies and results
Communication: Maintain clear and proactive communication with customers to ensure their needs are met, issues are addressed, and opportunities are explored.

Requirements

What you’ll need

Upselling and Cross-Selling: Develop strategies to identify upsell opportunities and create needs for additional products or services within the existing customer base with higher deal size (10K+)
Account Growth: Collaborate with other sales channels to meet and exceed revenue targets, focusing on organic growth within the account portfolio
Provocative Selling: Excel in provocative selling techniques, challenging conventional thinking and creating a sense of urgency in customer’s decision-making
Autonomous Learning: Embrace autonomous learning to stay updated on industry trends and continuously evolve the selling approach
Creative Thinking: Apply creative thinking to drive conversations that lead to success and drive revenue
Market Knowledge: Stay informed about industry trends, including internal products and external products to provide customers with valuable insights.

Benefits

Comp & perks

Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

needs analysisperformance reportingupsellingcross-sellingprovocative sellingrevenue generationaccount growthcustomer relationship managementautonomous learningcreative thinking

Soft Skills

communicationrelationship buildingstrategic thinkingproblem solvingcollaborationadaptabilitycustomer focusanalytical skillsnegotiationpersuasion