Technical Support Engineer, Italian Speaker

TeamViewer

Technical Support Engineer resolving complex IT issues for Italian and English-speaking customers. Collaborating with product development and sales to enhance customer experience.

Posted 5/16/2026full-timeGöppingen • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOSLinux

About the role

Key responsibilities & impact

Support and advise our existing Italian and English-speaking customers and prospects with their technical issues over the phone or via email
Manage second-level support cases, solving customer issues via remote support, telephone or email
Work with product development to handle third-level support cases
Use your technical knowledge to assist the Sales team
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

What you’ll need

Degree in computer science, information systems, applied computer science or a similar education in an IT related field
Customer driven with enthusiasm for working with people and technology
Business level fluency of Italian language (at native speaker level) and English. Other languages are a plus
Very good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS®, Linux®, iOS®, Android®
Previous work experience in technical customer support is desirable
Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email

Benefits

Comp & perks

Onsite onboarding at our HQ office for an optimal start
Competitive compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Employer contributions to the private pension plan (BAV) up to the maximum amount topped up by TeamViewer
Public-transport-friendly offices
Option to lease an e-bike (Germany only)
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular team events and company-wide celebrations
Open-door policy, no dress code, frequent all-hands and leadership lunches
Hybrid and flexible working hours with up to 50% remote work
Work From Abroad program allowing up to 40 days of work outside your contracting country

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportnetwork knowledgeWindowsMac OSLinuxiOSAndroidremote supportproblem solvingcustomer issue resolution

Soft Skills

customer drivenenthusiasm for technologystrong communication skillspositive attitudefriendly mannerprofessional mannerteam collaborationcustomer serviceinterpersonal skillsadaptability

Certifications

degree in computer sciencedegree in information systemsdegree in applied computer science