Customer Success Manager

TeamViewer

Customer Success Manager driving customer adoption and retention utilizing TeamViewer's solutions. Managing customer relationships and providing strategic guidance for success.

Posted 5/16/2026full-timeRemote • California, Florida, Illinois, New York, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customers throughout their lifecycle
Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty
Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions
Monitor customer health, usage, and engagement to proactively address risks and identify opportunities
Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage
Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly
Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts
Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value
Track, analyze, and report on key customer success metrics

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software)
Strong communication, relationship management, and presentation skills
Ability to understand technical concepts and explain them in simple terms
Proven track record of driving customer adoption, retention, and satisfaction
Highly organized with strong problem-solving skills and attention to detail
Ability to analyze customer data to make educated decisions
Collaborative mindset and experience working cross-functionally
Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar)
Ability to travel up to 20% to customers or TeamViewer office locations

Benefits

Comp & perks

Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementcustomer adoptioncustomer retentioncustomer satisfactiondata analysisproblem-solvingpresentation skillsrelationship managementtechnical concept explanation

Soft Skills

communicationorganizational skillsattention to detailcollaborative mindset