Customer Support Specialist, French Speaker

TeamViewer

Customer Support Specialist providing support, demos, and tailored solutions at TeamViewer. Joining a diverse team to deliver outstanding customer experience and solve IT challenges.

Posted 5/13/2026full-timePorto • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support our existing customers with their technical and accounting issues over the phone and via email.
Provide support to our customers by answering inquiries via our ticket system and support chat.
Prepare offers for prospect customers, tailoring solutions to their individual needs.
Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Requirements

What you’ll need

University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
Fluency in French and English is mandatory, other languages are a strong plus.
Windows®/Mac user knowledge desirable.
At least some experience working with customer and/or in sales, e.g. Internships.
Determination, enthusiasm and willingness to learn.
High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work.
Working independently is just as important to you as team spirit.
Strong communication skills and passion for working with people.

Benefits

Comp & perks

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
Public transport friendly offices
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with home office option
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

determinationenthusiasmwillingness to learnmulti-taskingopen-mindednessflexibilitystress resilienceindependenceteam spiritstrong communication

Certifications

university degree in economicsvocational education in commercial or technical training