Technical Services Analyst
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full-time
Posted on:
Location Type: Hybrid
Location: Clearwater • Florida • United States
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About the role
- Conduct research and analysis to identify solution delivery / professional services opportunities and develop strategies for improvement
- Collaborate with cross-functional teams to gather and analyze data, assess processes, and recommend changes to enhance efficiency and effectiveness
- Develop and implement transformation initiatives, including business process reengineering, restructuring, and technology adoption
- Monitor and track the progress of transformation projects, ensuring they are aligned with goals and objectives.
- Provide regular reports and presentations to stakeholders, communicating project status, findings, and recommendations
- Support change management efforts by assisting with training and communication plans, and facilitating the adoption of new processes and systems
- Enter, update, and maintain program and project data in with a high degree of accuracy
- Verify data for completeness, correctness, and consistency before and after entry
- Perform routine data audits to identify and correct errors or inconsistencies
- Organize, categorize, and prepare data for reporting and analysis
- Retrieve and compile information for team members or leadership upon request
- Maintain confidentiality and handle sensitive information according to company policies
- Follow established data standards, procedures, and quality guideline
- Assist with administrative tasks and documentation as needed
Requirements
- Bachelor’s in Business Administration (with emphasis on analytics, operations, or technology), Project Management, Engineering (Systems, Industrial, or Software) OR a minimum of three years of experience in solution delivery transformation, process improvement, or related roles
- Leverages AI and automation to enhance reporting, streamline processes, and improve operational efficiency
- Applies strong analytical thinking to interpret complex data and identify trends, risks, and opportunities
- Maintains exceptional attention to detail when collecting, validating, and presenting project information
- Translates complex datasets into actionable insights that support decision-making for leadership and cross functional teams
- Communicates clearly and effectively, adapting messaging for technical and nontechnical stakeholders
- Engages and collaborates with stakeholders across functions to ensure alignment, clarity, and smooth project execution
- Creates and maintains dashboards that provide timely, accurate visibility into project performance and KPIs
- Demonstrates strong problem-solving skills, proactively identifying issues and proposing practical solutions
- Proficient with data analysis and visualization tools, enabling efficient reporting, trend analysis, and process optimization
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and casual dress code
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisbusiness process reengineeringtransformation initiativesproject managementdata validationreportingtrend analysisprocess optimizationAIautomation
Soft Skills
analytical thinkingattention to detailcommunicationcollaborationproblem-solvingstakeholder engagementadaptabilitystrategic thinkingpresentation skillsorganizational skills
Certifications
Bachelor’s in Business AdministrationProject Management certificationEngineering degree