Technical Account Manager
TeamViewer
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Lead Technical Strategy and Solution Architecture
- Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
- Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
- Identify areas of further system integration (API etc.) and assist with configuration
- Build, document and execute tailored technical onboarding and adoption plans
- Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use
- Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
- Monitor and report on Platform usage patterns and performance.
- Provide Validation and Health Check reports for existing customer environments
- Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
- Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)
- Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.
- Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
- 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments.
- Experience with ServiceNow, ServiceNow integrations and API integrations
- Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus.
- Experience with large-scale environments (10,000+ endpoints) is highly desirable.
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and casual dress code
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution architecturesystem integrationAPItechnical onboardingautomationdashboardingendpoint health analyticstroubleshootingusage analysisfeature expansion
Soft Skills
technical advisorconsultingcoachingcollaborationcommunication
Certifications
MicrosoftVMwareITILTOGAF