TeamViewer

Customer Success Manager

TeamViewer

full-time

Posted on:

Location Type: Hybrid

Location: Clearwater • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Serve as the primary point of contact for assigned customers throughout their lifecycle
  • Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty
  • Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions
  • Monitor customer health, usage, and engagement to proactively address risks and identify opportunities
  • Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage
  • Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly
  • Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts
  • Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value
  • Track, analyze, and report on key customer success metrics

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software)
  • Strong communication, relationship management, and presentation skills
  • Ability to understand technical concepts and explain them in simple terms
  • Proven track record of driving customer adoption, retention, and satisfaction
  • Highly organized with strong problem-solving skills and attention to detail
  • Ability to analyze customer data to make educated decisions
  • Collaborative mindset and experience working cross-functionally
  • Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar)
  • Ability to travel up to 20% to customers or TeamViewer office locations
Benefits
  • Competitive compensation including stock-based options
  • Flexible PTO and paid holidays
  • 401(k) with employer matching
  • Comprehensive Health insurance package including 100% employer-paid medical coverage
  • Up to 12 weeks of Parental Leave
  • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
  • Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
  • Open door policy, business casual dress code
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementcustomer adoptioncustomer retentioncustomer satisfactiondata analysisproblem-solvingpresentation skills
Soft Skills
communicationrelationship managementorganizational skillsattention to detailcollaborationcustomer advocacy