Public Sector Account Executive, SLED
DeleteMe
Cyber Security
Senior Partner Customer Success Manager
TeamViewer
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber Security
About the role
- Build, maintain, and grow strategic relationships with DEX channel and technology partners and their customer portfolio.
- Ensure partners are enabled, engaged, and empowered to deliver maximum value to end customers using TeamViewer solutions.
- Bridge gap between Partner Sales, Enablement, and Partner Customer Success teams; focus on partner satisfaction, product adoption, retention, and revenue growth through partner-delivered customer success.
- Act as primary point of contact for assigned partners post-sale and develop trusted advisor relationships.
- Drive enablement programs and guide partners in adopting and integrating TeamViewer solutions.
- Create joint success plans, support onboarding, renewals, and expansions; track lifecycle milestones.
- Support partners in managing renewals, identifying upsell/cross-sell opportunities, and reducing churn.
- Use CRM and customer success tools to analyze partner performance, adoption trends, and health scores; deliver reports.
- Collaborate with Sales, Product, Marketing, and Support; provide partner feedback for product development and roadmap planning.
- Role requires proactive ownership and self-starter mentality.
Requirements
- Bachelor’s degree in Business, IT, or related field; MBA or other relevant qualifications a plus.
- 5-7+ years of experience in Enterprise Customer Success, Partner Management, or Enterprise Account Management, preferably in SaaS or IT services.
- Experience working in or with global partner ecosystems, such as resellers, MSPs, or distributors.
- Proficiency with tools like Salesforce, Gainsight, Planhat, or other CS platforms.
- Fluent in English; additional languages a plus.
- Technical acumen: understanding of SaaS/IT solutions (preferably remote connectivity, IT management, or cybersecurity).
- Excellent interpersonal and communication skills.
- Strategic thinking and project management abilities.
