Customer Success Manager
TeamSupport
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage a portfolio of customer accounts and serve as their primary point of contact
- Drive onboarding, adoption, and ongoing customer engagement
- Conduct Customer Account Reviews (CARs) and share insights and recommendations
- Support renewals and identify growth opportunities in partnership with Sales
- Monitor customer health and proactively address risks
- Coordinate with Support, Product, and Sales to resolve issues and improve outcomes
Requirements
- 2–5 years of experience in Customer Success, Account Management, or a related role
- B2B SaaS experience preferred
- Strong communication and relationship-building skills
- Comfort working with customer data, health metrics, and feedback
- Customer-first mindset with strong follow-through
- Ability to manage multiple accounts in a fast-paced environment
Benefits
- 100% employer-paid medical & dental
- Voluntary vision and life insurance
- Flexible PTO + paid holidays
- 401K with company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementB2B SaaSCustomer data analysisHealth metrics monitoring
Soft skills
CommunicationRelationship-buildingCustomer-first mindsetFollow-throughMulti-account management