Senior Customer Success Manager
TeamSupport
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage and grow a portfolio of strategic customer accounts
- Build strong relationships with executive stakeholders
- Own renewals and drive expansion and cross-sell opportunities
- Maintain net retention above 103%
- Lead Customer Account Reviews (CARs) and executive presentations
- Act as a product expert and escalation partner
- Mentor junior CSMs and collaborate cross-functionally
Requirements
- 5+ years in Customer Success, Account Management, or similar roles
- B2B SaaS experience preferred
- Experience managing strategic or enterprise accounts
- Proven ownership of renewals; expansion experience strongly preferred
- Strong executive communication and strategic thinking skills
- Experience running sales cycles from opportunity to close is a plus
Benefits
- 100% employer-paid medical & dental
- Voluntary vision and life insurance
- Flexible PTO + paid holidays
- 401K with company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementB2B SaaSRenewalsExpansionCross-sellSales Cycles
Soft skills
Relationship BuildingExecutive CommunicationStrategic ThinkingMentoringCollaboration