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TeamLogic IT

MSP Tier 1 IT Support Technician

TeamLogic IT

Level 1 MSP technician supporting SMB hardware, software, and security for TeamLogic IT. Providing remote and on-site troubleshooting, maintenance, incident management, and client support.

Posted 8/5/2026full-timeDurham • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $28 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in providing technical support and troubleshooting for hardware and software issues, with a strong focus on customer satisfaction and effective communication. Proficient in managing IT incidents, maintaining documentation, and implementing security measures in a fast-paced environment.

Highest-signal resume keywords
Technical SupportTroubleshooting SkillsWindows and macOS ProficiencyCustomer-Focused ApproachRemote Monitoring Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingSystem MonitoringNetwork ConfigurationDocumentationSecurity AuditsHardware InstallationSoftware InstallationProcess ImprovementBackup ManagementIncident Resolution
Soft Skills
Analytical SkillsVerbal CommunicationWritten CommunicationCollaborationCustomer Service
Tools & Technologies
Microsoft 365G SuiteNinjaRMMAutotask PSAServiceNowZendeskHuduIT GlueSharePointAWS
Certifications & Qualifications
CompTIA A+Network+Microsoft Certified Professional
Industry Keywords
IT SupportMSPSMB ClientsCloud PlatformsService Level Agreements

Tech Stack

Tools & technologies
AWSAzureCloudMacOSServiceNow

About the role

Key responsibilities & impact
  • Provide remote and on-site technical support to small and medium-sized business clients
  • Troubleshoot hardware and software issues
  • Perform routine maintenance, updates, backups, and system monitoring
  • Serve as the first point of contact for IT incidents and service requests
  • Log, track, and resolve incidents according to service level agreements
  • Communicate incident status updates to clients and maintain customer satisfaction
  • Create and maintain documentation of client systems, configurations, procedures, issues, and resolutions
  • Implement and monitor security measures, including antivirus updates, firewall configurations, and security audits
  • Install and configure hardware and software for new and existing clients
  • Identify process improvements and contribute to team best practices
  • Manage multiple tasks in a fast-paced, collaborative environment

Requirements

What you’ll need
  • Degree or diploma in Information Technology, Computer Science, or a related field
  • Prior experience in an MSP or IT support environment, preferably servicing SMB clients
  • Proficiency with Windows and macOS operating systems
  • Knowledge of network configurations and common business applications, including Microsoft 365 and G Suite
  • Strong analytical and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to explain technical concepts to non-technical users
  • Customer-focused approach and commitment to high-quality service
  • Ability to work independently and collaboratively
  • Familiarity with remote monitoring and management tools such as NinjaRMM or similar platforms
  • Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar
  • Proficiency with documentation tools such as Hudu, Ninja Documentation, IT Glue, or SharePoint
  • Understanding of cloud platforms such as AWS, Azure, or Google Cloud
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous

Benefits

Comp & perks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Opportunities for career advancement
  • Flexible Scheduling
  • People First Culture