Operations Technician

TeamLogic IT

Operations Technician providing advanced technical support and managing Level 2 support tickets. Ensuring optimal functionality and user satisfaction for company products.

Posted 7/30/2026full-timeMilwaukee • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, including system builds, inventory management, and end user onboarding/offboarding. Proficient in troubleshooting hardware and software issues while maintaining high customer satisfaction and adherence to service agreements.

Highest-signal resume keywords

Technical Support ExperienceNetwork Monitoring ToolsVLAN ConfigurationCompTIA Network+ CertificationCloud Networking Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer Hardware KnowledgeSoftware TroubleshootingNetworking SkillsSystem ConfigurationInventory ManagementWi-Fi Network SetupSwitching ProtocolsRouting ProtocolsQuality of Service (QoS)Network Documentation

Soft Skills

Problem-Solving SkillsOrganizational SkillsTime Management SkillsVerbal CommunicationWritten Communication

Tools & Technologies

PRTGNagiosSolarWindsIT GlueConfluenceAnsiblePythonAzureAWSUnifi

Certifications & Qualifications

CompTIA Network+Cisco CCNA

Industry Keywords

Technical SupportService RequestsOn-Call SupportEnd User OnboardingSystem BuildsInventory TrackingNetwork SecurityFirewallsVPNsNetwork Automation

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudFirewallsPythonSwitching

About the role

Key responsibilities & impact

Level 2 Support: Address escalated technical issues, maintaining high customer satisfaction and adherence to service agreements.
Service Requests: Fulfill complex service requests with a deep understanding of IT systems and the ability to offer customized solutions.
System Builds: Assemble and configure systems including workstations, network gear, cameras, basic servers, and printers to meet company standards.
Shipping & Receiving: Manage dispatch and receipt of hardware components, accurately tracking inventory movement.
Inventory Management: Maintain detailed IT inventory records, conduct audits, and ensure equipment availability.
Service Calls: Perform on-site and remote service calls, resolving technical issues efficiently.
End User Onboarding/Offboarding: Manage the technical aspects of onboarding and offboarding, facilitating smooth transitions for employees.
Product Ownership: Own and manage products, overseeing their entire lifecycle from documentation to troubleshooting.
Project Participation: Contribute to both custom and templated projects, ensuring successful task completion.
On-Call Rotation: Participate in an on-call rotation for after-hours support, ensuring system reliability.

Requirements

What you’ll need

Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Minimum of 2 years in a technical support role.
Strong knowledge of computer hardware, software, and networking.
Excellent problem-solving, organizational, and time management skills.
Superior verbal and written communication abilities.
Ability to lift and move heavy equipment as needed.
Valid driver’s license and willingness to travel for on-site service calls.
Certifications like CompTIA Network+, Cisco CCNA, or similar. (Preferred)
Experience with network monitoring tools (e.g., PRTG, Nagios, SolarWinds). (Preferred)
Knowledge of VLAN configuration and troubleshooting. (Preferred)
Familiarity with firewalls, VPNs, and security appliances (e.g., Unifi, SonicWall, Meraki). (Preferred)
Understanding of switching and routing protocols (e.g., OSPF, BGP, STP). (Preferred)
Experience with Wi-Fi network setup and management. (Preferred)
Familiarity with network automation tools (e.g., Ansible, Python). (Preferred)
Experience with cloud networking (e.g., Azure, AWS). (Preferred)
Understanding of Quality of Service (QoS) for managing traffic priority. (Preferred)
Strong skills in network documentation using tools like IT Glue or Confluence. (Preferred)

Benefits

Comp & perks

401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
People First Culture
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Healthcare Benefits