Level III Technician

TeamLogic IT

IT Technician ensuring system operation and end-user support for TeamLogic IT. Expertise in IT support, troubleshooting, and hardware/software maintenance is required.

Posted 7/28/2026full-timeElgin • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in desktop and server support, including installation, configuration, and maintenance of hardware and software components. Proficient in managing user requests and incidents while ensuring adherence to service level agreements and company safety standards.

Highest-signal resume keywords

Desktop And Server Operating SystemsActive Directory AdministrationNetwork Firewall AdministrationIncident ManagementHardware Repair

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows 7Windows 10Server 2008Server 2012Server 2016Mac OSAntivirus InstallationNetwork Infrastructure SetupRemote Support ToolsPreventative Maintenance

Soft Skills

Customer ServiceInterdepartmental Collaboration

Certifications & Qualifications

College DiplomaUniversity Degree In Computer Science

Industry Keywords

Service Desk SupportSLA ComplianceSystem ProvisioningNetwork AdministrationServer Solution Design

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Some network and server solution design and architecture

Requirements

What you’ll need

College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
Flexible work from home options available

Benefits

Comp & perks

Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
People First Culture