VP of Operations

TeamLogic IT

Vice President of Operations leading service delivery organization at TeamLogicIT, a Managed Service Provider. Responsible for operational excellence, accountability, and scalable processes.

Posted 4/23/2026full-timeSarasota • Florida • 🇺🇸 United StatesLead💰 $95,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCyber Security

About the role

Key responsibilities & impact

Lead day-to-day service delivery operations across helpdesk, projects, and engineering
Build and improve scalable operational processes, workflows, and standards
Partner with executive leadership to support growth, profitability, and long-term operational maturity
Oversee service delivery performance, including responsiveness, efficiency, communication, and issue resolution
Support the Service Delivery Manager and service team in meeting service expectations and operational goals
Improve visibility into team performance, ticket flow, escalations, and client-impacting issues
Help reduce reactive support volume through better standards, documentation, and proactive management
Oversee the project function to ensure projects are properly scoped, scheduled, staffed, and completed on time
Manage engineering priorities across implementations, escalations, client initiatives, and internal projects
Ensure technical delivery aligns with company standards and best practices
Support standardization across core platforms, including Microsoft 365, Azure, Azure Virtual Desktop, cybersecurity, backup, and infrastructure solutions
Ensure clients receive a consistent, professional, high-value service experience
Partner with leadership on strategic reviews, client planning, and service improvement initiatives
Improve and maintain key operational processes, including ticket workflows, escalations, handoffs, project coordination, and documentation standards
Use KPIs, reporting, and operational data to identify issues and drive improvement
Strengthen the use of PSA, documentation, and service management tools to improve consistency and efficiency

Requirements

What you’ll need

Proven experience leading operations within an MSP, IT services firm, or similar technical services organization
Strong understanding of managed services, helpdesk operations, project delivery, and technical escalation management
Experience managing service delivery metrics, SLAs, utilization, project performance, and client satisfaction
Working knowledge of Microsoft 365, Azure, cybersecurity services, backup and disaster recovery, and modern IT infrastructure environments
Demonstrated ability to improve and enforce operational processes, standards, and accountability
Proven success leading managers, service teams, technical teams, and cross-functional departments
Strong communication, leadership, decision-making, and organizational skills
Ability to thrive in a fast-paced, growth-oriented environment while maintaining a high standard of execution.

Benefits

Comp & perks

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Training & development
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service delivery operationsproject deliverytechnical escalation managementoperational processesservice delivery metricsSLAsutilizationclient satisfactioncybersecuritydisaster recovery

Soft Skills

leadershipcommunicationdecision-makingorganizational skillsproblem-solvingcollaborationstrategic planningaccountabilityadaptabilitytime management