MSP Tier 1 IT Support Technician

TeamLogic IT - Eastern NC

MSP Tier 1 technician providing remote and on-site IT support for SMB clients. Troubleshooting systems, managing incidents, installations, documentation, and security.

Posted 8/5/2026full-timeDurham • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for small and medium-sized businesses, with a strong focus on troubleshooting, system maintenance, and client communication. Proficient in managing IT incidents, implementing security measures, and utilizing various documentation and ticketing tools.

Highest-signal resume keywords

Technical Support ExperienceWindows And macOS ProficiencyNetwork Configuration KnowledgeRMM Tool FamiliarityCustomer-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem UpdatesHardware InstallationSoftware ConfigurationNetwork ConfigurationDocumentationIncident ManagementSecurity ImplementationCloud Platform UnderstandingAnalytical Skills

Soft Skills

Attention To DetailVerbal CommunicationWritten CommunicationCustomer Service OrientationCollaborative Work

Tools & Technologies

Microsoft 365G SuiteNinjaRMMAutotask PSAServiceNowZendeskHuduIT GlueSharePointAWS

Certifications & Qualifications

CompTIA A+Network+MCP

Industry Keywords

MSPIT SupportSMB ClientsTechnical ConceptsService Level Agreements

Tech Stack

Tools & technologies

AWSAzureCloudMacOSServiceNow

About the role

Key responsibilities & impact

Provide remote and on-site technical support to small and medium-sized business clients
Troubleshoot hardware and software issues
Perform system updates, backups, routine maintenance, and monitoring
Act as the first point of contact for IT incidents and service requests
Log, track, and resolve incidents in accordance with SLAs
Communicate incident status updates to clients
Document client systems, configurations, procedures, issues, and resolutions
Implement and monitor antivirus, firewall, and other security measures
Assist with hardware and software installation and configuration
Identify process improvements and contribute to team best practices
Manage multiple tasks in a fast-paced, dynamic environment

Requirements

What you’ll need

Degree or diploma in Information Technology, Computer Science, or a related field
Prior experience in an MSP or IT support environment, preferably servicing SMB clients
Proficiency with Windows and macOS operating systems
Knowledge of network configurations
Familiarity with common business applications such as Microsoft 365 and G Suite
Strong analytical and troubleshooting skills
Keen attention to detail
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical users
Customer-focused approach and commitment to high-quality service
Ability to work independently and collaboratively
Familiarity with RMM tools such as NinjaRMM or similar platforms
Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar
Proficiency with documentation tools such as Hudu, Ninja Documentation, IT Glue, or SharePoint
Understanding of cloud platforms such as AWS, Azure, or Google Cloud
Relevant certifications such as CompTIA A+, Network+, or MCP are advantageous

Benefits

Comp & perks

Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Performance-based bonuses
Retirement savings plan with company match
Paid holidays
Professional development and certification reimbursement
Flexible scheduling
Career advancement opportunities
People First Culture