Teamified

eCommerce Manager – Building Supplies

Teamified

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Oversee and manage customer orders via the website and phone, ensuring 100% accuracy.
  • Coordinate and schedule site deliveries with logistics and delivery partners.
  • Provide high-level customer support, including handling inquiries, sales calls, and product recommendations.
  • Manage and optimize the online product catalog, including listings, categories, and website appearance.
  • Identify opportunities to automate and streamline order processing and operational workflows.
  • Validate order details, invoices, and pricing, ensuring no errors.
  • Analyze order and delivery costs to identify inefficiencies and propose improvements.
  • Prepare quotations and sales-related documentation.
  • Build and maintain strong relationships with suppliers and customers.
  • Monitor key metrics and report on operational performance, highlighting areas for improvement.
  • Oversee AI-powered tools and agent prompts to ensure accurate, efficient automation across order management, product updates, and customer interactions

Requirements

  • Minimum 5 years of experience in eCommerce, logistics, or online operations.
  • Demonstrated ability to manage online sales platforms and digital workflows.
  • Strong attention to detail, particularly in handling orders, invoices, and pricing.
  • Excellent English communication skills, both written and verbal, with confidence in customer-facing interactions.
  • Analytical and process-oriented, with a proven ability to identify inefficiencies and implement solutions.
  • Proficiency with eCommerce platforms, Xero, and digital tools, and willingness to learn about construction-related products.
  • Strong time management and reliability, including flexibility to start early if required.
  • Proactive, adaptable, and open to continuous improvement in a fast-paced environment.
  • University degree in Commerce, Business, Engineering, or Construction is advantageous.
  • Experience with AI tools, prompt engineering, and workflow automation to enhance operational efficiency.
Benefits
  • Flexibility in work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development
  • A collaborative, no-silos environment, encouraging learning and growth across teams
  • A dynamic social culture with team lunches, social events, and opportunities for creative input
  • Health insurance
  • Leave Benefits
  • 13th Month Salary
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
eCommercelogisticsonline operationsorder processinganalytical skillsworkflow automationprompt engineeringattention to detailcost analysissales documentation
Soft Skills
customer supportcommunication skillstime managementreliabilityproactiveadaptabilityanalytical mindsetprocess-orientedrelationship buildingflexibility
Certifications
University degree in CommerceUniversity degree in BusinessUniversity degree in EngineeringUniversity degree in Construction