Teamified

Application Support Analyst

Teamified

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

SQL

About the role

  • Provide user and implementation support to customers, partners or staff to facilitate better operation of the client's products.
  • Make sure customer support flows smoothly and turnaround time per issue is kept to a minimum
  • Identify urgent and priority support, and escalate appropriately as/when required
  • Provide prompt and professional response of user bug or support
  • Establish and maintain good communication with clients to evaluate reported issues or provide training sessions
  • Create and record user training videos
  • Run group or individual training sessions to a high professional level.
  • Document user documentation, the knowledge Bases, and user help.
  • Document and time log all work
  • Log and manage incoming support requests.
  • Research and identify issues reported by customers, providing training as needed
  • To communicate clearly and effectively to the developers to gain understanding of the solution to be applied to the support request should it involve development
  • Install or upgrade systems or fixes as required
  • Assist with version release testing and documentation
  • Create video help documentation on all new features of NG with each version release
  • Report on weekly support statistics and trends

Requirements

  • High attention to detail, capable to extract key information from the Customer regarding their reported issues
  • Strong and effective inter-personal communication skills, both verbal and written, and the ability to interact professionally with a diverse group of clients and staff.
  • System analysis
  • User Training and user documentation development.
  • Detailed understanding of the client's solution, code structure, operations and settings.
  • Ability to multi-task and stay organized in a dynamic work environment.
  • Encourage a positive “Can Do” attitude.
  • Ability to "think outside the box".
  • Capable of taking ownership of tasks at hand and delivering solutions without management.
  • Skilled knowledge of computer languages, data structures, logic and flow-charting, computer program design methods and techniques, databases and writing program documentation.
  • Database design and coding
  • Ability to learn new programming languages.
  • Good customer communication with a friendly attitude
  • Proficient with SQL server, Windows OS and MS Offices
Benefits
  • Flexibility in work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development
  • A collaborative, no-silos environment, encouraging learning and growth across teams
  • A dynamic social culture with team lunches, social events, and opportunities for creative input
  • Health insurance
  • Leave Benefits
  • Provident Fund
  • Gratuity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system analysisuser traininguser documentation developmentdatabase designcodingSQLprogram design methodsdata structureslogic and flow-chartingprogram documentation
Soft Skills
attention to detailinterpersonal communicationorganizational skillsproblem-solvingownership of taskspositive attitudeability to multi-taskeffective communicationadaptabilitycreativity