TeamDynamix

Associate Customer Success Manager

TeamDynamix

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Own the commercial health of a large portfolio of customers using tech-touch and semi-automated engagement strategies.
  • Drive the end-to-end renewal lifecycle, managing outreach and negotiations for high retention rates.
  • Monitor customer health scores and usage data to identify "at-risk" accounts.
  • Facilitate hand-offs to appropriate sales or expansion teams.
  • Design, test, and optimize automated outreach across the customer journey.
  • Continuously improve engagement model by analyzing campaign performance and customer feedback.
  • Partner with Marketing, Product, and Sales for a consistent customer experience.
  • Deliver educational resources and provide feedback to the Product team for roadmap improvement.

Requirements

  • 1–3 years in Customer Success, Account Management, or Sales Operations, ideally within a SaaS environment.
  • Exceptionally disciplined and self-motivated.
  • Comfortable working with CRM tools (Salesforce).
  • Ability to write concise, engaging digital content and conduct professional commercial conversations.
  • Looking for ways to automate the routine to focus on high-value interventions.
Benefits
  • Comprehensive health insurance plans.
  • Wellness programs that promote physical and mental well-being.
  • Traditional and Roth 401(k) savings options with company match.
  • Remote-first with flexible working hours.
  • Prioritized work-life balance, with 15 observed days off in addition to PTO.
  • Family-friendly policies including paid parental leave.
  • Paid life insurance, short-term, and long-term disability insurance.
  • Regular acknowledgement of achievements with recognition programs.
  • Counseling services and resources for personal and professional challenges.
  • Transparent communication about company goals, strategy, and performance.
  • Regular feedback sessions and performance reviews.
  • Anti-bias and anti-harassment training programs.
  • Trust and autonomy in decision-making within your role.
  • Work environment that encourages you to be your authentic self.
  • Flat management structure with approachable leaders who want to hear your feedback.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementsales operationsautomated outreachcampaign performance analysiscustomer health monitoringnegotiationdigital content writing
Soft Skills
self-motivateddisciplinedcommunicationcollaborationproblem-solving