Volunteer Counselor
krisenchat
IT Consultant, Mail Services/CCMS
teamative
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Advise internal and external clients up to the CIO level on mail and groupware
- Coordinate across the service-delivering organizational units
- Consolidate and abstractly prepare highly complex customer issues, requirements and constraints
- Account for various system-inherent and procedural dependencies and, where applicable, multiple alternative solutions
- Support clients with business process analysis and optimization
- Prepare a requirements specification (Pflichtenheft) for a complex application
- Prepare factual material as a decision paper (solution alternatives and effort estimates), identifying and addressing contradictions and gaps in customer requirements during client contact and actively clarifying them
- Represent Dataport in client committees and in joint IT governance bodies (up to CIO level) as well as in direct client contact (primarily at the IT management level)
- Provide technical leadership for subprojects of high complexity
Requirements
- Excellent knowledge of mail and groupware, in particular CCMS
- Many years of practical experience advising customers or users in requirements management
- Advanced knowledge of project management and practical project leadership experience
- Confident in classifying Dataport core processes for the task requirements and experienced in applying and communicating them (e.g., incident management, change management, proposal process)
- Solid knowledge of contract matters and contract drafting
- Practical experience in designing and implementing (organizational) change processes
Benefits
- teamative pension: an attractive occupational pension (bAV) model for a secure future
- Your Choice: Flexible working hours and remote work
- Collaboration: A flat company hierarchy and a great team
- Teambuilding: Annual company events at home and abroad
- Sports Balance: EGYM fitness membership
- Long-term: Opportunities for a future with many development possibilities in a dynamic team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements managementproject managementcontract draftingbusiness process analysischange managementincident managementsolution alternatives preparationeffort estimationtechnical leadershipcustomer issue resolution
Soft skills
advising clientscommunicationcoordinationproblem-solvingdecision-makingclient relationship managementorganizational skillsanalytical thinkingclarification of requirementsleadership