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Team8

Customer Success Manager

Team8

Customer Success Manager handling a portfolio of enterprise cybersecurity accounts. Ensuring onboarding, adoption, renewals, and expansion while building executive relationships.

Posted 5/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Cyber Security

About the role

Key responsibilities & impact
  • Own a portfolio of enterprise accounts from onboarding through renewal
  • Build relationships with CISOs, security leaders, and operational teams
  • Serve as the primary post-sale point of contact
  • Lead onboarding in partnership with Sales Engineering
  • Drive fast time to value aligned to customer priorities
  • Ensure smooth transition from POV to production
  • Build and execute success plans tied to business outcomes
  • Drive product adoption across security and engineering teams
  • Track and communicate ROI including reduction in remediation backlog and improved SLAs
  • Own renewals and forecast retention
  • Identify and drive expansion opportunities across assets and modules
  • Partner with Sales on upsell and cross-sell motions
  • Develop executive sponsors and customer champions
  • Drive references, case studies, and advocacy
  • Capture product feedback and influence roadmap
  • Work closely with Sales, Product, and Engineering
  • Manage escalations and ensure high customer satisfaction
  • Bring structured customer insight into GTM and product strategy

Requirements

What you’ll need
  • 5+ years in Customer Success, Account Management, or related SaaS role
  • Experience working with enterprise customers
  • Cybersecurity experience strongly preferred
  • Track record of driving retention and expansion
  • Ability to manage complex stakeholders and environments
  • Strong executive communication skills

Benefits

Comp & perks
  • Flexible working arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaSCybersecurityStakeholder ManagementProduct AdoptionROI TrackingSuccess PlansRenewals ManagementForecasting
Soft Skills
Relationship BuildingExecutive CommunicationCustomer AdvocacyProblem SolvingCollaborationCustomer InsightEscalation ManagementStrategic ThinkingInfluencingCustomer Satisfaction