Team8

Customer Success Manager

• Own a portfolio of enterprise accounts from onboarding through renewal
• Build relationships with CISOs, security leaders, and operational teams
• Serve as the primary post-sale point of contact
• Lead onboarding in partnership with Sales Engineering
• Drive fast time to value aligned to customer priorities
• Ensure smooth transition from POV to production
• Build and execute success plans tied to business outcomes
• Drive product adoption across security and engineering teams
• Track and communicate ROI including reduction in remediation backlog and improved SLAs
• Own renewals and forecast retention
• Identify and drive expansion opportunities across assets and modules
• Partner with Sales on upsell and cross-sell motions
• Develop executive sponsors and customer champions
• Drive references, case studies, and advocacy
• Capture product feedback and influence roadmap
• Work closely with Sales, Product, and Engineering
• Manage escalations and ensure high customer satisfaction
• Bring structured customer insight into GTM and product strategy

Revenue Operations

• Design, implement, and optimize end to end revenue processes across the funnel from lead to opportunity to close to expansion and partner revenue
• Align Sales, Marketing, SDR, and Channel teams around shared definitions, KPIs, and workflows
• Support enterprise sales motions including POV and POC driven deal cycles
• Own and manage the GTM tech stack including HubSpot, Gong, and Swan
• Ensure data accuracy, system integrity, and proper integration across tools
• Build and maintain dashboards and reporting that leadership can rely on
• Monitor pipeline health, coverage, and conversion rates
• Support and improve forecasting accuracy using structured methodologies such as MEDDPICC
• Identify bottlenecks and implement process improvements to increase velocity and win rates
• Define and manage MQL to SQL to Opportunity processes
• Optimize lead routing, scoring, and speed to lead
• Track and improve SDR performance and pipeline generation
• Implement partner pipeline tracking and attribution
• Support co sell motions and partner sourced revenue reporting
• Provide visibility into sourced versus influenced pipeline
• Implement automation and AI driven workflows across the GTM funnel
• Improve efficiency in lead management, deal inspection, and forecasting
• Reduce manual processes through system driven execution

Revenue Operations Manager

Account Manager

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives and company growth targets
• Lead QBRs and executive engagements to align on customer business outcomes and value
• Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
• Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
• Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
• Act as the primary point of contact and trusted advisor for your customers
• Identify, shape, and close expansion opportunities across business units
• Drive cross-sell and upsell with strong ROI positioning
• Lead complex negotiations and deal execution
• Build internal champions and multi-thread relationships
• Own the full renewal cycle including forecasting and close
• Identify churn risks early and drive mitigation plans
• Communicate clear business value to secure renewals
• Lead structured onboarding with cross-functional team to ensure fast time-to-value
• Monitor adoption and proactively address gaps before they become risks
• Partner with Solution Engineering, R&D and Product to support smooth implementation
• Translate customer feedback into actionable product insights
• Be the voice of customer internally to ensure customer-centric culture
• Help build repeatable playbooks for onboarding, QBRs, and renewals

Customer Success Manager

Revenue Operations Manager

Strategic Account Manager, US