Team8

Support Engineer

• Serve as the first point of contact for customer inquiries via email, chat, and ticketing systems.
• Troubleshoot technical issues related to our platform, including configuration, integration, and connectivity questions.
• Reproduce and document bugs, working closely with Engineering and Product teams to drive resolution.
• Maintain and improve our knowledge base, FAQs, and support documentation.
• Track and manage support tickets, ensuring SLAs are met.
• Escalate complex technical issues to the appropriate teams while maintaining ownership of the customer relationship.
• Gather and relay customer feedback to help shape product improvements.
• Monitor system health and alerts, flagging anomalies as needed.

Technical Support Specialist