Strategic Account Manager, US

Team8

Strategic Account Manager responsible for enterprise customer success and revenue retention at AI and enterprise operations startup. Working closely with leadership to enhance customer experiences and drive growth.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
Build and execute multi-year account plans aligned to customer objectives and company growth targets
Lead QBRs and executive engagements to align on customer business outcomes and value
Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
Act as the primary point of contact and trusted advisor for your customers
Identify, shape, and close expansion opportunities across business units
Drive cross-sell and upsell with strong ROI positioning
Lead complex negotiations and deal execution
Build internal champions and multi-thread relationships
Own the full renewal cycle including forecasting and close
Identify churn risks early and drive mitigation plans
Communicate clear business value to secure renewals
Lead structured onboarding with cross-functional team to ensure fast time-to-value
Monitor adoption and proactively address gaps before they become risks
Partner with Solution Engineering, R&D and Product to support smooth implementation
Translate customer feedback into actionable product insights
Be the voice of customer internally to ensure customer-centric culture
Help build repeatable playbooks for onboarding, QBRs, and renewals

Requirements

What you’ll need

5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
Proven quota carrier with clear retention and expansion ownership
Experience managing complex enterprise accounts and multi-stakeholder relationships
Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
Executive presence and strong communication skills
Thrives in early-stage environments
Analytical and data-driven mindset
Solid understanding of AI concepts and enterprise applications
Nice to Have
Experience in an early-stage or founding role
Specific experience with enterprise platforms or workflow automation
Domain expertise in Financial Services or Supply Chain industries

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successsalesnegotiationclosingAI conceptsworkflow automationdata analysisretention strategiesexpansion strategies

Soft Skills

communicationexecutive presencerelationship buildinganalytical mindsetindependent workcustomer-centric approachproblem-solvingcollaborationadaptabilityleadership