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Account Coordinator
Team VelocityAccount Coordinator for Team Velocity managing client communications and deliverables for automotive marketing solutions. Supporting customer success with organized project execution and proactive communication.
Tech Stack
Tools & technologiesApollo
About the role
Key responsibilities & impact- Attain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo
- Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
- Participate in and document Client meeting discussions and conference calls
- Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes
- Assist with resolving Client questions and needs in a timely manner
- Work to problem-solve production issues and errors; escalate issues, as needed
- Understand Clients goals and effectively organize deliverables to ensure productive campaign results
- Update and maintain Clients Consumer Portal(s)
- Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
- Support Account Management team with additional tasks, as needed
- Work ahead on client deliverables; what you know in advance, do in advance
- Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
- Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
- Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
- Continually seek ways to add value to the Client / Agency relationship
Requirements
What you’ll need- Bachelor's degree in Marketing, Advertising, Communications, or related field
- A minimum of 0-2 years professional experience
- Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
- Proficient in Microsoft Office
- Extremely organized, task and detailed-oriented
- Must be a critical thinker
- Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
- Demonstrated ability to proactively take ownership of projects
- Ability to establish priorities and objectives
- Must be flexible in a fast-paced, ever-changing environment
- Must maintain focus and constructive behavior under pressure.
Benefits
Comp & perks- medical
- dental
- vision
- 401(k)/matching
- paid vacation
- wellness
- competitive compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Communication SkillsOrganizational SkillsDetail-OrientedProactive Problem SolvingFlexibility in Fast-Paced Environments