Helpdesk Support Specialist

Team Velocity

Helpdesk Support Specialist providing first-level IT support in Herndon, VA. Assisting users with technical issues and maintaining compliance with IT security policies.

Posted 7/1/2026part-timeHerndon • Virginia • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Provide user guidance and first-level support by assisting with incident resolution
Serve as the first line of support for incoming IT requests via phone, email, or ticketing system
Diagnose and troubleshoot hardware, software, and network issues
Assist users with account setup, password resets, and access to systems or applications
Document issues and resolutions in the helpdesk ticketing system to ensure proper tracking and knowledge sharing
Escalate complex problems to Level 2/3 support teams when necessary
Install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment
Provide end-user training and guidance on company systems and applications
Maintain compliance with IT security and data protection policies
Participate in routine system maintenance, updates, and IT projects as assigned

Requirements

What you’ll need

Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)
1-2+ years of IT support/helpdesk experience, preferred
Strong knowledge of Windows and/or Mac operating systems, Microsoft Office/365, and common business applications
Familiarity with networks, Active Directory, VPN, and remote desktop tools
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills with a customer-service orientation
Ability to prioritize tasks and manage time effectively in a fast-paced environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Team Velocity Website LinkedIn All Job Openings 201 - 500 employees Founded 2005 🤝 B2B 🛍️ eCommerce Automotive
B2B
eCommerce Team Velocity is a leading marketing technology provider specializing in the automotive industry. Their platform, Apollo Ads, integrates intelligent marketing technology that allows automotive dealers to effectively advertise their vehicles and engage consumers throughout the ownership lifecycle. By providing personalized, payment-driven offers and seamless online experiences, Team Velocity empowers dealerships to enhance customer loyalty and increase sales, service retention, and trade-ins. Helpdesk Support Specialist Job not on LinkedIn 🔥 6 hours ago 🏢 Herndon – Onsite 💵 $16 / hour ⏱ Part Time 🟢 Junior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide user guidance and first-level support by assisting with incident resolution
Serve as the first line of support for incoming IT requests via phone, email, or ticketing system
Diagnose and troubleshoot hardware, software, and network issues
Assist users with account setup, password resets, and access to systems or applications
Document issues and resolutions in the helpdesk ticketing system to ensure proper tracking and knowledge sharing
Escalate complex problems to Level 2/3 support teams when necessary
Install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment
Provide end-user training and guidance on company systems and applications
Maintain compliance with IT security and data protection policies
Participate in routine system maintenance, updates, and IT projects as assigned 🎯 Requirements
Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)
1-2+ years of IT support/helpdesk experience, preferred
Strong knowledge of Windows and/or Mac operating systems, Microsoft Office/365, and common business applications
Familiarity with networks, Active Directory, VPN, and remote desktop tools
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills with a customer-service orientation
Ability to prioritize tasks and manage time effectively in a fast-paced environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingIncident ResolutionSystem InstallationSystem ConfigurationNetwork Support

Soft Skills

Problem-SolvingCommunicationInterpersonal SkillsCustomer Service OrientationTime Management

Certifications

Associates Degree in Information TechnologyBachelors Degree in Computer Science