Technical Support Specialist

Team Velocity

Technical Support Specialist supporting automotive inventory systems for dealerships and OEMs in the U.S. Ensuring accurate vehicle data across various platforms while providing exceptional dealer support.

Posted 4/13/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MySQL

About the role

Key responsibilities & impact

Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues
Listen actively to dealership concerns and translate them into actionable technical solutions
Communicate clearly with both technical teams and non-technical dealership staff
Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms
Ensure accurate syndication of inventory to dealer websites and marketplaces
Identify and resolve discrepancies in pricing, vehicle details, images, and availability
Investigate and resolve complex data and system issues
Analyze and resolve replication issues and data sync failures
Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams
Apply understanding of database architecture, normalization, and indexing
Ensure data integrity across multiple systems
Act as a liaison between dealerships, OEMs, vendors, and internal teams
Translate technical findings into clear, business-friendly explanations
Identify trends and support system improvements
Maintain detailed documentation of issues and resolutions
Create clear guides for clients and internal teams
Present findings in a structured manner

Requirements

What you’ll need

Bachelors degree
3+ years experience with MySQL (query debugging, log analysis, replication troubleshooting)
3+ years experience working with database architecture, normalization, indexing
Strong ability to listen, interpret, and simplify complex information
Ability to bridge technical and non-technical teams
Experience in fast-paced, multi-stakeholder environments
High attention to detail
Preferred Qualifications, experience working with: DMS platforms (CDK, Reynolds & Reynolds, Dealertrack)
Automotive inventory platforms (Vauto, Homenet, Vincue, ACV/Max) and/or website providers
OEM data standards and vehicle merchandising
Familiarity with: Inventory feeds (e.g., XML, JSON)
Automotive marketplaces & digital retailing platforms
Dealership operations

Benefits

Comp & perks

Medical
Dental
Vision
401(k)/matching
Paid vacation
Wellness
Competitive compensation will be commensurate with experience.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MySQLdatabase architecturenormalizationindexingAPI testingdata integrityquery debugginglog analysisreplication troubleshootingdata sync

Soft Skills

active listeningcommunicationinterpretationsimplificationattention to detailcollaborationproblem-solvingdocumentationpresentationliaison

Certifications

Bachelor's degree