Team Velocity

Technical Support Specialist

Team Velocity

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Tech Stack

MySQL

About the role

  • Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues
  • Listen actively to dealership concerns and translate them into actionable technical solutions
  • Communicate clearly with both technical teams and non-technical dealership staff
  • Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms
  • Ensure accurate syndication of inventory to dealer websites and marketplaces
  • Identify and resolve discrepancies in pricing, vehicle details, images, and availability
  • Investigate and resolve complex data and system issues
  • Analyze and resolve replication issues and data sync failures
  • Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams
  • Apply understanding of database architecture, normalization, and indexing
  • Ensure data integrity across multiple systems
  • Act as a liaison between dealerships, OEMs, vendors, and internal teams
  • Translate technical findings into clear, business-friendly explanations
  • Identify trends and support system improvements
  • Maintain detailed documentation of issues and resolutions
  • Create clear guides for clients and internal teams
  • Present findings in a structured manner

Requirements

  • Bachelors degree
  • 3+ years experience with MySQL (query debugging, log analysis, replication troubleshooting)
  • 3+ years experience working with database architecture, normalization, indexing
  • Strong ability to listen, interpret, and simplify complex information
  • Ability to bridge technical and non-technical teams
  • Experience in fast-paced, multi-stakeholder environments
  • High attention to detail
  • Preferred Qualifications, experience working with: DMS platforms (CDK, Reynolds & Reynolds, Dealertrack)
  • Automotive inventory platforms (Vauto, Homenet, Vincue, ACV/Max) and/or website providers
  • OEM data standards and vehicle merchandising
  • Familiarity with: Inventory feeds (e.g., XML, JSON)
  • Automotive marketplaces & digital retailing platforms
  • Dealership operations
Benefits
  • Medical
  • Dental
  • Vision
  • 401(k)/matching
  • Paid vacation
  • Wellness
  • Competitive compensation will be commensurate with experience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MySQLdatabase architecturenormalizationindexingAPI testingdata integrityquery debugginglog analysisreplication troubleshootingdata sync
Soft Skills
active listeningcommunicationinterpretationsimplificationattention to detailcollaborationproblem-solvingdocumentationpresentationliaison
Certifications
Bachelor's degree