Senior A2P Messaging Operations Manager

Team Velocity

Senior A2P Messaging Operations Manager overseeing SMS messaging infrastructure for automotive clients. Responsible for compliance, provisioning, and operational performance across messaging platforms.

Posted 4/13/2026full-timeRemote • Florida, Pennsylvania • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Design and manage multi-tenant SMS account structures.
Register and manage A2P 10DLC brands and campaigns.
Provision and manage long codes, toll-free numbers, and short codes.
Structure number pools for scalability and throughput optimization.
Ensure compliance with TCPA, CTIA, and carrier messaging policies.
Monitor and mitigate content-filtering and SHAFT-related risks.
Investigate carrier rejections and delivery issues.
Optimize throughput, delivery rates, and cost per message.
Partner with Engineering on API integrations (REST, webhooks, delivery callbacks).
Maintain audit-ready documentation and onboarding playbooks.

Requirements

What you’ll need

5+ years hands-on experience with A2P SMS platforms
Proven experience managing A2P 10DLC registration at scale
Experience handling high-volume SMS traffic (100K+ messages/day preferred)
Strong understanding of TCPA compliance and CTIA guidelines
Experience troubleshooting delivery and carrier rejection issues
Experience working in multi-client or SaaS environments
Strong documentation and operational process discipline
Automotive marketing or dealership experience preferred
Experience working within marketing agencies preferred
Familiarity with CRM integrations preferred
Basic knowledge of APIs (REST, JSON, webhooks) preferred.

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
Wellness and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

A2P SMS platformsA2P 10DLC registrationhigh-volume SMS trafficTCPA complianceCTIA guidelinestroubleshooting delivery issuesAPI integrationsRESTwebhooksJSON

Soft Skills

documentation disciplineoperational process discipline