Senior A2P Messaging Operations Manager
Team Velocity
full-time
Posted on:
Location Type: Remote
Location: Florida • Pennsylvania • United States
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Job Level
About the role
- Design and manage multi-tenant SMS account structures.
- Register and manage A2P 10DLC brands and campaigns.
- Provision and manage long codes, toll-free numbers, and short codes.
- Structure number pools for scalability and throughput optimization.
- Ensure compliance with TCPA, CTIA, and carrier messaging policies.
- Monitor and mitigate content-filtering and SHAFT-related risks.
- Investigate carrier rejections and delivery issues.
- Optimize throughput, delivery rates, and cost per message.
- Partner with Engineering on API integrations (REST, webhooks, delivery callbacks).
- Maintain audit-ready documentation and onboarding playbooks.
Requirements
- 5+ years hands-on experience with A2P SMS platforms
- Proven experience managing A2P 10DLC registration at scale
- Experience handling high-volume SMS traffic (100K+ messages/day preferred)
- Strong understanding of TCPA compliance and CTIA guidelines
- Experience troubleshooting delivery and carrier rejection issues
- Experience working in multi-client or SaaS environments
- Strong documentation and operational process discipline
- Automotive marketing or dealership experience preferred
- Experience working within marketing agencies preferred
- Familiarity with CRM integrations preferred
- Basic knowledge of APIs (REST, JSON, webhooks) preferred.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Wellness and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
A2P SMS platformsA2P 10DLC registrationhigh-volume SMS trafficTCPA complianceCTIA guidelinestroubleshooting delivery issuesAPI integrationsRESTwebhooksJSON
Soft Skills
documentation disciplineoperational process discipline