Attain working knowledge of Team Velocitys processes, account management, integrated strategies and our proprietary technology platform, Apollo
Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
Participate in and document Client meeting discussions and conference calls
Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes
Assist with resolving Client questions and needs in a timely manner
Work to problem-solve production issues and errors; escalate issues, as needed
Understand Clients goals and effectively organize deliverables to ensure productive campaign results
Update and maintain Clients Consumer Portal(s)
Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
Support Account Management team with additional tasks, as needed
Work ahead on client deliverables; what you know in advance, do in advance

Requirements

Bachelor's degree in Marketing, Advertising, Communications, or related field
A minimum of 0-2 years professional experience
Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
Proficient in Microsoft Office
Extremely organized, task and detailed-oriented
Must be a critical thinker
Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
Demonstrated ability to proactively take ownership of projects
Ability to establish priorities and objectives
Must be flexible in a fast-paced, ever-changing environment
Must maintain focus and constructive behavior under pressure.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Bachelor's degreeCustomer Success documentationproblem-solvingcompliance knowledgeproject ownership

Soft Skills

extremely organizedtask-orientedcritical thinkerexceptional communicationflexibilityability to prioritizefocus under pressure