Website Performance Manager
Team Velocity
full-time
Posted on:
Location Type: Remote
Location: California • Nevada • United States
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About the role
- Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity
- Responsible for a full and/or complex account load
- Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
- Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
- Assess, prioritize, and present new feature requests received from your customers to leadership
- Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
- Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
- Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
- Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio
- Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
- Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more
Requirements
- BS/BA in related discipline OR an equivalent combination of education and work experience
- A minimum of 2-3 years' progressive and successful experience in retail automotive digital strategy, automotive agency and/or automotive retail management experience
- Demonstrated understanding of dealership operations, proven experience and demonstrated ability to effectively work with all levels within the dealership, required
- Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.), required
- Google certifications (Ads, Analytics, Video, Mobile, etc.)
- Demonstrated written, verbal, and phone communication, and interpersonal skills
- Demonstrated customer service skills and outstanding relationship management capabilities
- Highly motivated self-starter capable of working in a team environment
- Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
- Demonstrated knowledge in using Salesforce
- Proficient with MS Office Word, Excel & PowerPoint
- Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
- Solid analytical skills and data-driven thinking
- Possess the skills and ability to work independently.
Benefits
- medical
- dental
- vision
- 401(k)/matching
- paid vacation
- wellness
- more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital marketing strategySEOSEMGoogle AdsBingHTMLCSSwebsite analyticsdata-driven thinkingreporting capabilities
Soft Skills
communication skillsinterpersonal skillscustomer service skillsrelationship managementself-starterteam collaborationhigh energyenthusiasmresilienceproactiveness
Certifications
Google Ads certificationGoogle Analytics certificationGoogle Video certificationGoogle Mobile certification