Customer Service Agent

Team Up - We Build Teams

Customer Service Agent handling escalated customer cases for Team Up. Ensuring high service standards by improving workflows and collaborating with teams.

Posted 5/5/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle escalated customer support cases from first-level support
Resolve customer issues efficiently and professionally
Communicate with customers via email and ticketing systems
Investigate issues and coordinate with internal teams for resolution
Maintain accurate records of customer interactions in CRM systems
Monitor recurring issues and suggest process improvements
Support optimization of customer service workflows
Work closely with management on operational and service improvement

Requirements

What you’ll need

3+ years of experience in customer service or another customer-facing role
Strong ability to communicate in a fast-paced environment
Excellent written and verbal communication skills
Fluent in English
Highly organized with the ability to manage multiple tasks and priorities
Proactive mindset with willingness to improve and build processes
Experience with CRM systems (e.g., Zendesk or similar) is a plus
Willingness to work evening shifts (2:00 PM – 10:30 PM German time)
Willingness to work on public holidays

Benefits

Comp & perks

Flexible work arrangements
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communicationexcellent written communicationexcellent verbal communicationhighly organizedability to manage multiple tasksproactive mindsetwillingness to improve processes