Team Up - We Build Teams

Client Success Manager

Team Up - We Build Teams

full-time

Posted on:

Location Type: Remote

Location: Georgia

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Job Level

Junior

About the role

  • Coordinate onboarding of new clients and ensure a smooth start
  • Maintain daily communication with clients and respond to requests promptly
  • Resolve client issues and ensure high satisfaction levels
  • Identify upselling opportunities and support growth initiatives
  • Collaborate with the sales team to support deal progression
  • Assist in preparing and finalizing client contracts
  • Maintain accurate records in CRM systems
  • Ensure timely responses to client communication (within SLA)
  • Coordinate with internal teams (operations, finance, recruitment)
  • Track and report on client performance, feedback, and retention

Requirements

  • Minimum 1 year of experience in client success, customer support, or similar roles
  • Experience working with B2B or B2C clients
  • Background in finance or banking industry is required
  • Fluent English (written and spoken)
  • Strong communication and interpersonal skills
  • Ability to manage multiple clients and tasks simultaneously
  • Familiarity with CRM systems
  • Problem-solving mindset and customer-focused approach
  • English language upper intermediate (B2) is a must.
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsinterpersonal skillsproblem-solving mindsetcustomer-focused approachability to manage multiple clientsability to manage multiple tasks