Team Internet

Customer Success Manager

• Shape the future of digital identity with us!
• Are you passionate about innovation, customer experience, and making the internet more accessible? Join our Registry & Reseller Division as a Customer Success Manager and help empower registries, resellers, and businesses of all sizes to build and grow their online presence.
• Our division partners with trusted names and brands across the globe, delivering tailored solutions to meet the unique needs of our B2B customers. As a Customer Success Manager, you’ll play a key role in driving account growth, retention, and satisfaction for our registry and reseller clients.
• Key outcomes of the role
• Customer Engagement & Support
• Build and nurture relationships with registry and reseller customers via chat, email, phone, and video calls.
• Provide specialised support for domain management, SSLs, DNS, and integration, ensuring customers benefit fully from our solutions.
• Address customer inquiries, complaints, and technical challenges efficiently, collaborating with internal teams to resolve issues and improve satisfaction.
• Develop and deliver onboarding and education programs, including demonstrations on domain tools, API integrations, and best practices.
• Sales & Growth
• Identify and deliver sales opportunities from the existing customer base, driving organic growth through new products, services, and markets.
• Pursue new business leads and exceed team and personal sales targets across a diverse product set.
• Identify opportunities to upsell and cross-sell relevant solutions, boosting revenue and customer value.
• Use market and internal data to uncover new opportunities and avenues for growth.
• Account Management & Strategy
• Work closely with the Head of Customer Success to formulate and execute strategies for managing key accounts and achieving business objectives.
• Maintain accurate CRM records of all interactions, purchases, and support tickets, ensuring timely and precise reporting.
• Develop strategies for transitioning customers to higher-value services, ensuring smooth and personalised handovers.
• Relationship Building & Retention
• Seek opportunities to develop relationships with key customer personnel to increase satisfaction, foster lasting ties, and open new growth opportunities.
• Assist with loyalty programs and special offers to drive retention and repeat business.
• Track customer satisfaction and engagement metrics, continuously seeking ways to improve.
• Collaboration & Representation
• Collaborate with sales, marketing, and product teams to resolve customer issues and align strategies.
• Work with Marketing to design and deliver successful campaigns targeting existing clients.
• Represent the brand at industry events and conferences, engaging with existing customers and prospects.
• Feedback & Continuous Improvement
• Gather and analyse customer feedback to enhance products and services, sharing insights with product and operations teams.
• Stay updated on industry trends and pursue ongoing training to enhance customer support and sales skills.

Customer Success Manager, Registry and Reseller

Product Designer

• We’re looking for a creative and conversion-focused UX/UI Designer to join our team and help shape seamless, engaging digital experiences. In this role, you’ll collaborate closely with our Website CRO (Conversion Rate Optimisation) expert to design intuitive interfaces and user journeys that drive engagement, increase conversions, and elevate the overall user experience.
• Make a positive impact on user behaviour through design and experimentation by increasing conversions, reducing drop offs, increasing signups. Ensuring our interfaces are consistent and meet the brand’s visual & UI guidelines.