Team Internet

Junior Account Development Representative

Team Internet

full-time

Posted on:

Location Type: Hybrid

Location: Kraków • 🇵🇱 Poland

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Salary

💰 PLN 5,000 - PLN 5,600 per month

Job Level

Junior

About the role

  • Lead Qualification: Engage in initial conversations with leads to understand their needs, fit, and budget. Assess whether a lead meets the criteria to become a sales opportunity, using our custom internal framework based on the BANT methodology (Budget, Authority, Need, Timing).
  • Prospecting & Outreach: Research and prospect for new leads and former clients using multiple channels, including Teams, WhatsApp, Telegram, LinkedIn, and email.
  • Initiate Contact: Call or email to qualify potential clients, set up meetings, or forward qualified leads to account executives.
  • CRM Management: Maintain accurate records of all sales and support activities in the CRM.
  • Customer Support: Provide first-line support for existing clients via email and live chat; troubleshoot and resolve customer issues efficiently.
  • Feedback & Communication: Collect and relay customer feedback to relevant teams to support ongoing improvements.
  • Customer Experience: Ensure a positive customer experience through timely and effective communication.
  • Collaboration: Work closely with the sales, customer success, and account management teams to maximize new business opportunities and ensure a seamless customer journey.

Requirements

  • Fluent English, both written and spoken
  • Highly organized, dedicated, and possessing a strong work ethic
  • A positive, can-do attitude
  • Experience with HubSpot (or similar CRM)
  • Communication tools such as Slack, Teams, WhatsApp, Telegram
  • Phone calls (both cold and warm leads)
  • Basic understanding of internet marketing
  • Willingness to learn and continuously improve skills and knowledge
  • Ability to provide excellent customer service
  • Understanding of e-commerce and affiliate program models (optional)
  • Additional language (optional)
  • Experience in Customer Success/Support in IT or SaaS environments is preferred but not required (optional)
  • Experience with LinkedIn outreach (optional)
Benefits
  • We are collaborative, fair, consciously inclusive, and flexible
  • We trust, value, and support our people to make the difference
  • We believe that diversity of thought and experience provides the platform for innovation and creativity
  • We invest in the development of our people to drive our ambitions forward
  • We offer a range of benefits (including your choice of tech) and a competitive package
  • We offer a great work environment in an internationally successful enterprise in the online services industry

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM managementinternet marketingcustomer supportcustomer experiencelead qualificationprospectingBANT methodologyLinkedIn outreache-commerceaffiliate program models
Soft skills
organizational skillsdedicationwork ethicpositive attitudecommunication skillscollaborationwillingness to learncustomer service