Team Focus Insurance Group

Director, Service & Underwriting Operations – P&C

Team Focus Insurance Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 per year

Job Level

Lead

About the role

  • Leads, manages, and oversees underwriting and service operations delivering outsourced insurance solutions on behalf of multiple carrier partners across commercial and personal lines of business.
  • Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy.
  • Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards.
  • Ensures consistent, data-driven decision-making aligned with carrier underwriting guidelines, risk appetite, and company objectives while fostering a high-performance, results-oriented culture.
  • Directs and profitably manages all aspects of underwriting and call center operations to meet established standards.
  • Develops and maintains positive, professional and constructive relationships with carrier partners.
  • Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner.
  • Partners with Human Resources to hire, train and develop a high-performance service center team.
  • Maintains ownership of operational P&L performance, including expense management, productivity optimization, revenue attainment, and margin improvement initiatives.

Requirements

  • Bachelor’s degree preferred.
  • Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience.
  • Current and active 2-20, 4-40 licenses or the ability to obtain such within time frame established by the company.
  • CPCU, AU, CIC and/or CPIA designations preferred.
Benefits
  • Medical, Dental, Vision, Life, Pet
  • Flexible Spending Account
  • Competitive Salaries
  • 401K Match
  • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
  • Short and Long-Term Disability
  • Employee Support Programs, Including Mental Health
  • Tuition Reimbursement
  • Matching Charitable Gift Program
  • Lucrative Referral Program
  • Commuter Benefits
  • Flexibility: Remote and Hybrid Opportunities Available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
underwritingP&L managementoperational performancedata-driven decision-makingperformance evaluationsexpense managementproductivity optimizationrevenue attainmentmargin improvement
Soft Skills
leadershipcoachingrelationship managementcommunicationteam developmentstrategic thinkingresults-orientedproblem-solving
Certifications
2-20 license4-40 licenseCPCUAUCICCPIA