Team Lead, Content Moderators

Team Centro

Team Lead overseeing operations in eCommerce content moderation while ensuring compliance with trust and safety policies; collaborating with teams for continuous improvement.

Posted 5/13/2026full-timeRemote • 🇨🇴 ColombiaSenior💰 $1,200 per monthWebsite

About the role

Key responsibilities & impact

Supervise daily operations, ensuring team members meet accuracy, productivity, and compliance standards.
Provide guidance on complex cases, clarifying policy interpretations and reinforcing best practices.
Monitor team performance, tracking key metrics and offering feedback to improve efficiency.
Assist with scheduling and workflow management, ensuring balanced workloads and timely task completion.
Support training efforts, helping onboard new team members and reinforcing ongoing learning initiatives.
Collaborate with senior leads and managers to report trends, enforcement challenges, and areas for improvement.
Conduct content audits, reviewing moderation decisions to maintain consistency and identify gaps.
Act as a point of escalation, addressing team concerns and facilitating resolutions to complex moderation issues.

Requirements

What you’ll need

2-4 years of leadership experience in compliance, regulatory affairs, or policy-related fields.
Strong sense of integrity, professionalism, and the ability to respond to high-risk cases that include combatting hate speech, violent extremism, self-harm, fraud, exploitation, and misinformation/disinformation.
Strong ability to interpret and apply platform policies, ensuring team compliance and consistent enforcement.
Proficiency in tracking and reviewing moderation data, identifying trends and areas for improvement.
Effective written and verbal communication skills in English, with the ability to provide clear guidance and feedback to team members.

Benefits

Comp & perks

Fair bonus system
Paid vacation and sick leaves days
Leading company in its field on the market (worldwide)
Learning and sport program
Full remote work from home
Cool & friendly team

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data trackingmoderationcontent auditingpolicy interpretationworkflow management

Soft Skills

leadershipcommunicationintegrityprofessionalismproblem-solving