Support Engineer

• Provide dedicated payment processing integration support to all types of merchants;
• Understand API system architecture (at a high level);
• Work with transaction logs (JSON/XML) and internal & external dashboards for transaction verification;
• Use troubleshooting techniques to identify the root causes of the merchant issues and resolve them;
• Communicate with merchants regarding their requests using different channels: email, Jira, TG, Slack, Teams;
• Investigate technical issues and promptly escalate concerns to the senior engineers if needed;
• Work together with other teams in order to mitigate vulnerabilities and resolve complex merchant’s requests.

Junior Technical Support

Support Engineer

Technical Support Lead