Customer Service Support, Native Swiss German

team.blue

Customer Service Support for Swiss German speakers providing first level support at Swizzonic. Establishing trust with customers, addressing their needs, and ensuring a good working environment.

Posted 5/18/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Establish a relationship of trust with every customer who contacts us, representing the values of the company
Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered
Detecting the needs of our customers, advising them on the purchase of new products
Commercial attitude
Follow up with customers in need of support and technical assistance by email, chat and/or telephone
Escalate queries that cannot be resolved to the second level support team

Requirements

What you’ll need

Swiss-German language high skills are essential
English would also be welcome, Italian and French are a plus
You must have demonstrable previous experience in customer service and/or helpdesk. If you don't have experience, that's fine, but you must have related studies and/or a clear customer orientation and attitude to compensate for it
Impeccable oral and written communication
We are not looking for just any telemarketer, but a person who is able to work autonomously in a highly collaborative environment
High customer orientation: Win – Win
If you have experience working in Swiss market is optimal

Benefits

Comp & perks

We offer a stable position, close and friendly environment
Continuous learning, so that you are always up to date with what's happening in our sector thanks to our technical training courses
Health insurance
If you prefer to work from home no problem, we do remote work since 2019
And what we value most, a good working environment: young and human

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicehelpdesk supporttechnical assistancewebsite creation toolsdomain managementemail supporthosting supportserver managementvirtual server supportdedicated server support

Soft Skills

communicationcustomer orientationcollaborationtrust buildingadvisingautonomycommercial attitudeproblem-solvingfollow-upescalation