Support Engineer

• Deliver high quality customer support in a dynamic and busy environment
• Troubleshoot a wide range of hosting-related technical issues
• Assist with billing and account management for clients
• Act as first point of contact for clients regarding Hosting Ireland products and services
• Work closely with the technical support team
• Escalate customer issues to second- and third-line support
• Liaise with external suppliers
• Handle front-line technical queries via email and phone
• Answer support tickets and ensure customer satisfaction

Customer Support Technician

Customer Support Engineer

Systems Support Analyst

IT Support Technician

Service Desk and Desktop Support Technician – FTC

IT Support Engineer – Helpdesk