Participate in rotating on-call approximately 20% of working time.
Lead end-to-end observability design for all features in production and internal usage.
Instrument features in Tealium products.
Implement monitoring and cost tracking.
Build open telemetry pipelines to track LLM request/response metrics, prompt engineering observability, token usage, hallucination detection, and failover.

Requirements

4+ years in Site Reliability Engineering and Observability Engineering with focus on production-grade 24X7X365 systems.
Deep experience instrumenting services and applications for observability.
Familiarity with prompt engineering, embeddings, vector DBs (Neptune), and RAG-style architectures.
Hands-on experience with OpenTelemetry, Datadog, Sumologic, Prometheus, or similar.
Experience integrating observability into AI platforms: e.g., Bedrock, Neptune, LangChain, LlamaIndex, HuggingFace, SageMaker, etc.
Proficiency with Java, Python, Go, or similar languages.
Experience with multiple AWS services.
Strong background in Infrastructure-as-Code (Terraform, ArgoCD) and CI/CD tooling (Jenkins, GitHub Actions).
Understanding of Kubernetes and container orchestration.
Excellent collaboration skills and comfort leading across SRE, Data Engineering, and Product/ML teams.
Experience mentoring or leading technical initiatives.
Communication skills for explaining complex concepts to non-technical stakeholders.

Benefits

Employees are eligible to receive an annual bonus and stock options.
Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
Employees are eligible for flexible paid time-off and extended paid parental leave.
We offer 11 paid holidays annually.
We offer 15 hours of paid work time for volunteer activities and programs.
Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Site Reliability EngineeringObservability EngineeringOpenTelemetryJavaPythonGoInfrastructure-as-CodeTerraformCI/CDKubernetes

Soft Skills

collaborationleadershipmentoringcommunication