Tealium

Senior Customer Success Manager

Tealium

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇳🇱 Netherlands

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Salary

💰 €82,000 - €105,000 per year

Job Level

Senior

About the role

  • Act as a trusted advisor and key contact for a portfolio of accounts
  • Build long-term relationships and drive incremental value for customers
  • Partner with professional services and implementation teams for successful deployments
  • Serve as the primary point of coordination for customer renewals
  • Implement structured customer engagement programs such as Executive Business Reviews and Quarterly Business Reviews
  • Identify expansion opportunities and churn risk through health analytics
  • Collaborate with Sales for renewals and long-term account growth
  • Monitor customer health and plan recovery actions for at-risk accounts
  • Resolve customer issues timely using internal resources
  • Work with Marketing to build customer advocacy assets

Requirements

  • 5+ years of experience in customer-facing roles such as Customer Success, Solutions Consulting, Technical Account Management, or similar
  • Hands-on expertise with Customer Data Platforms (CDPs) and Tag Management solutions strongly preferred
  • Strong technical acumen including working knowledge of web technologies, APIs, and modern data integrations
  • Ability to travel up to 25% of the time
  • Proven ability to build trust and credibility with senior customer decision-makers and key influencers
  • Strong capability to lead technical discussions and influence stakeholders
  • Ability to quickly learn complex technical concepts and translate them into clear, actionable insights for customers
  • Collaborative team player with experience partnering across various departments
Benefits
  • Tealium WOWs (Ways of Work) culture
  • Commitment to diversity, equity, and inclusion
  • 15 hours of paid work time for volunteer activities annually
  • Remote-first working with new hire stipends
  • Equity grants for new hires
  • Paid time-off policy with robust leave programs
  • Health and wellness programs for physical, mental, social, and financial well-being
  • Professional development opportunities with over 6,000 courses available

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Data PlatformsTag Management solutionsweb technologiesAPIsdata integrations
Soft skills
relationship buildingcustomer advocacytrust and credibilitytechnical discussionsinfluencing stakeholderscollaborationproblem resolution