Teachstone

Director of Product Operations

Teachstone

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $135,000 - $155,000 per year

Job Level

Lead

About the role

  • Manage and mentor the Product Operations Manager, ensuring strong execution across product launches, process improvement initiatives, and customer feedback programs.
  • Own and evolve Teachstone’s product operating model, including planning cadences, cross-functional rituals, documentation standards, and decision-making frameworks.
  • Champion continuous improvement across the product lifecycle by identifying friction points and implementing scalable, repeatable solutions.
  • Partner closely with Product Management and Product Leadership to ensure operational clarity, consistency, and accountability across teams.
  • Define, communicate, and own the Product Operations roadmap, aligning operational initiatives to Product and company priorities while ensuring clear sequencing, resourcing, and measurable outcomes.
  • Launch Voice of Customer (VoC) program, ensuring consistent collection, synthesis, and dissemination of customer feedback across Product and the broader organization.
  • Partner with Marketing, Sales, Customer Success, Support, and Research & Evaluation to aggregate qualitative and quantitative insights into actionable themes.
  • Establish clear feedback loops to inform roadmap decisions, launch readiness, and post-launch iteration.
  • Enable Product teams with tools, dashboards, and summaries that make customer signals visible, trusted, and actionable.
  • Design, document, and continuously improve product development processes to increase velocity, predictability, and cross-functional alignment.
  • Standardize best practices across discovery, build, delivery, launch, and post-launch learning while allowing flexibility for team needs.
  • Facilitate retrospectives and operational reviews to identify improvement opportunities and drive follow-through.
  • Support Product Managers with frameworks, templates, and coaching that reinforce outcome-oriented thinking and execution.
  • Serve as the primary owner and administrator of Product Operations tools (e.g., Pendo, Vistaly, Jira, Confluence).
  • Ensure tools are configured, maintained, and adopted in ways that support product workflows, insights, and reporting.
  • Partner with Data Engineering and Operations to ensure data integrity, consistency, and usability across systems.
  • Evaluate new tools and automation opportunities to reduce manual work and improve operational scale.
  • Own and evolve the product launch management framework, ensuring launches are well-coordinated, predictable, and customer-ready.
  • Partner with Marketing, Sales, Customer Success, and Support to align on messaging, enablement, readiness, and success metrics.
  • Facilitate launch readiness reviews, risk identification, and go/no-go decision-making.
  • Establish post-launch reviews to assess outcomes, gather learnings, and improve future launches.

Requirements

  • 7–10 years of experience in Product Operations, Program Management, or Product Management within a SaaS organization.
  • Demonstrated experience building and scaling product operations processes in a cross-functional environment.
  • Proven ability to lead high-visibility, high-impact initiatives with structure, clarity, and follow-through.
  • Strong systems thinker with the ability to design operational workflows that scale with organizational growth.
  • Experience with product operating models (e.g., squad structures, continuous discovery).
  • Experience owning voice of customer programs, product launches, and product tooling ecosystems.
  • Comfort administering and optimizing tools such as Pendo, Jira, Confluence or similar platforms.
  • Exceptional communication and facilitation skills, with the ability to influence without authority.
  • People management experience with a track record of developing high-performing team members.
  • Growth mindset around leveraging AI, automation, and emerging tools to improve operational efficiency and insight generation.
Benefits
  • Comprehensive benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product OperationsProgram ManagementProduct ManagementOperational WorkflowsProduct Operating ModelsVoice of Customer ProgramsProduct Launch ManagementProcess ImprovementData IntegrityAutomation
Soft Skills
LeadershipCommunicationFacilitationSystems ThinkingInfluencingMentoringCollaborationProblem SolvingOutcome-oriented ThinkingGrowth Mindset