Partner Success Specialist – East Region

Teaching Strategies, LLC

Partner Specialist managing customer relationships and onboarding for an edtech organization. Enhancing customer experiences with Teaching Strategies products in a collaborative environment.

Posted 5/21/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience
Manage implementation and onboarding of all new and renewing partners
Understand and anticipate customer's needs
Identify decision makers, stakeholders, and users for the customer
Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
Develop product knowledge expertise in order to guide customers to realize value quickly
Project manage new client implementations via email, phone, and web-based tools
Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
Identify churn risks and develop proactive plans to increase customer retention.
Conduct onboarding webinars for multiple customers with expert presentation skills.
Performance will be measured by overall customer satisfaction metrics as well as retention rates.
Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.
Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
Work with the Support and development teams on improving the product based on customer feedback
High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

Requirements

What you’ll need

Experience with Teaching Strategies products and services highly preferred
2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of success
Bachelor's Degree in business, education or other related areas required
Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management).
Experience with Salesforce or another CRM solution is highly desired
Superior organizational capabilities and time management skills are a must
Must have proven track record and capabilities for delivering excellent customer experiences
Must have strong analytical, problem solving and troubleshooting skills
Excellent written and verbal communication skills
Effective organizational skills
Effective presentation skills

Benefits

Comp & perks

Competitive compensation package
Employee Equity Appreciation Program
Health and wellness insurance benefits
401k with employer match
Flexible work environment
Unlimited paid time off (which includes paid holidays and Winter Break)
Paid parental leave
Tuition assistance, professional development, and opportunities for career growth
Best in class technology equipment for every employee
Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingproject managementdata analysiscustomer retention strategiestraining deliveryproblem solvingtroubleshootingcustomer successimplementation managementcustomer experience

Soft Skills

communicationorganizational skillstime managementpresentation skillsinterpersonal skillsanalytical skillsproactive approachstakeholder managementcustomer empathyteam collaboration

Certifications

Bachelor's Degree