Assist in managing Windows/Linux workstations
Upgrading, installing, and configuring application software and computer hardware
Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
Assist with drafting and/or updating procedures and documentation as assigned
Assist IT staff for planning and implementing new or upgrades of IT infrastructure
Training technical and non-technical staff on new systems, protocols, and best practices
Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor
Occasional travel may be required
Perform other duties as required or assigned

Requirements

Associate degree in Computer Science or other related technical discipline
Relevant experience may substitute for the degree requirement on a year-for-year basis
Fundamental knowledge of and experience working with PowerShell or other scripting language
Established communication skills, emotional intelligence, humility, and drive
Must be able to work within a fast-paced environment that requires frequent attention shifts
Proactive, self-starter able to work with limited supervision
Good time management skills

Benefits

Medical coverage
Dental coverage
Vision coverage
Participation in TRS retirement pension plan
Option to contribute to additional State of Illinois deferred compensation plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WindowsLinuxapplication software installationcomputer hardware configurationhelpdesk supportPowerShellscripting languageIT infrastructure planningdocumentation draftingtechnical training

Soft Skills

communication skillsemotional intelligencehumilitydriveproactiveself-startertime managementability to work under limited supervisionadaptabilityattention to detail

Certifications

Associate degree in Computer Science