Teach For America

Operations Specialist – Pre-Service Seasonal Staff

Teach For America

part-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $26 per hour

Job Level

Lead

Tech Stack

Spring

About the role

  • As the Operations Specialist (OS), you play a critical role in making summer training a “mountaintop” moment by managing the systems that allow for seamless operations within your regional community and equipping corps members (CMs) with the information and resources they need to navigate their experience.
  • During the Spring, OSs will complete virtual training (both synchronous and asynchronous) to prepare you for your role.
  • Over the summer, you will take on ownership of operational systems needed to ensure a strong experience and flow for CMs throughout Pre-Service.
  • Engage in regular synchronous, virtual training experiences with your MD, Operations, starting the week of April 6th, including 1:1 check-ins and role-specific meetings.
  • Own attendance for supported regions, ensuring the integrity of attendance systems and surfacing, investigating, and resolving discrepancies; address and support CM attendance issues, including follow-ups and reinforcing attendance policies; review and analyze attendance data and document concerns in Jira.
  • Manage and/or contribute to CM communications throughout Pre-Service, including Slack channels, daily announcements, and drafting or customizing communications to ensure corps members are clear on programming expectations.
  • Manage, update, and support the setup and maintenance of TFA’s Learning Management System, Docebo, including programming schedules, CM user experience, and operational/technical needs.
  • Respond to CM inquiries, route questions to the appropriate staff member, and ensure all corps member accommodations (including virtual accommodations) is met within your spaces.
  • Support regional/cohort operations as needed, including attending operations team meetings to share successes, problem-solve challenges, and collaborate cross-functionally with operations and regional team members.
  • Work to provide an inclusive culture where corps members and staff can openly dialogue, and monitor communication platforms to identify and address any breaches.

Requirements

  • Proactive Learning and Adaptation: Ability to internalize and apply training for various systems, with a commitment to continuous learning and adapting to new digital platforms
  • Effective Communication Skills: Demonstrated ability to communicate clearly and build relationships with staff and CMs, enhancing the summer experience
  • Strong Organizational and Time Management: Exceptional skills in organizing workload and managing multiple tasks simultaneously in a fast-paced environment
  • Customer Service Orientation: Proven ability to provide excellent customer service, addressing and supporting CM needs with empathy and efficiency
  • Technical Proficiency: Comfortable leveraging technology, data reporting platforms, and trackers, including TFA’s Learning Management System (Docebo), to enhance user experience and streamline operations
  • Problem-Solving and Initiative: Ability to proactively identify and resolve discrepancies in attendance and operational issues
  • Collaborative Teamwork: Experience in working collaboratively with diverse teams, contributing to regional/cohort operations and needs
  • BONUS (preferred qualifications) Previous experience working (1) in operations; (2) in a classroom; (3) with Teach For America; and/or (4) with Pre-Service or Institute
  • A bachelor’s degree

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data reportingattendance managementproblem-solvingcustomer serviceorganizational skillstime managementtechnical proficiencyproactive learningadaptation
Soft skills
effective communicationcollaborative teamworkempathyrelationship building
Certifications
bachelor's degree