TDS Telecommunications LLC

Analyst – Workforce Planning

TDS Telecommunications LLC

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $56,800 - $92,300 per year

About the role

  • Build weekly, monthly, and schedule period staffing plans based on forecasted volume, shrinkage assumptions, and staffing requirements.
  • Schedule training, coaching, meetings, and development time in alignment with capacity planning.
  • Manage quarterly or semiannual shift bids, including bid setup, execution, and validation.
  • Maintain scheduling rules and support coverage alignment, including seasonal adjustments and new hire scheduling.
  • Analyze interval-level staffing variances and collaborate with internal teams to recommend schedule or shift mix adjustments to improve coverage.
  • Review shrinkage data and make recommendations related to staffing needs.

Requirements

  • Bachelor’s degree (or higher) OR 4+ years’ professional work experience.
  • 2+ years’ experience in Workforce Planning (scheduling, capacity planning, or related).
  • 2+ years’ experience working with analytical tools such as Excel, Access, or WFM data platforms.
  • Understanding of ACD/Call Routing and multi-skill, multi-queue environments.
  • Familiarity with relational database concepts and WFM system configuration.
  • Ability to operate in a fast-paced environment with minimal supervision.
  • Strong communication skills and ability to adapt communication style for various stakeholders.
Benefits
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • 401(k) Plan
  • Generous Vacation & Paid Sick Leave
  • Seven Paid National Holidays & One Floating Holiday
  • Paid Parental Leave (6 weeks after 12 months of employment)
  • Adoption & Surrogacy Assistance
  • Employee Assistance & Wellness Programs
  • Short-Term & Long-Term Disability
  • TDS Service Discounts
  • Education Assistance
  • Paid Volunteer Time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce planningschedulingcapacity planninganalytical toolsExcelAccessWFM data platformsACDcall routingrelational database concepts
Soft Skills
communication skillsadaptabilitycollaborationanalytical thinkingproblem-solvingtime managementorganizational skillsindependenceattention to detailflexibility