TDS Telecommunications LLC

Advisor – Business Billing & Sales Support

TDS Telecommunications LLC

full-time

Posted on:

Location Type: Remote

Location: Colorado • Idaho • United States

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Salary

💰 $19 - $29 per hour

About the role

  • Take the lead role and manage customer billing concerns via phone, email and chat making sure to follow CPNI and Account Security guidelines.
  • Educating customers on how to read their monthly statements or to use online billing tools including: Must be able to understand general contract language and be able to relate it to customer’s billing statements and also accurately quoting term lengths and remaining duration of term.
  • Investigate billing disputes and negotiate customer credits as needed.
  • Manage customer’s expectations regarding toll fraud as well as other miscellaneous billing topics such as providing bill reprints as requested, billing address changes, etc.
  • Submit orders for Business customers including disconnect orders, install orders for customers whose accounts were disconnected for non-payment, Change of Liability/Ownership requests, PIC Changes, as well as processing any tax exemption paperwork.
  • Main point of contact for all e-Rate & Rural Health Care Funding customer questions regarding funding credits.
  • Answer general questions for customers regarding customer funding requests.
  • Early Termination (ETC Processing).
  • Review Contracts (TSA, CSA, Addendum & Amendments) to calculate ETC Quote requests from customers/ sales.
  • Also processes final ETC calculation and provides the amount to the Billing Team via MSLV task.
  • Contacts customer to discuss any remaining services on account or to inform them of bundled services that will be disconnected as a result of the port out, if applicable.
  • Non-revenue generating project work as assigned which could include, but not limited to contacting customers, issuing orders and working with internal teams.
  • Perform other duties, billing projects and audits as assigned by supervisors.

Requirements

  • Associates degree (or higher) or 2+ years professional work experience or current military service or prior military honorable discharge.
  • 2+ years Customer service or billing experience.
  • Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
  • Ability to adapt to rapid change and fast-paced environment while incorporating time management skills.
  • Working knowledge of Microsoft suite of products, as well as ordering and billing systems, and customer information systems.
  • Advanced sales and/or customer service skills.
  • Experience in a direct sales program preferred.
  • Associates degree preferred.
  • Familiarity with products and services offered by the Company.
  • Excellent interpersonal communication skills (verbal, written, etc.).
  • Ability to establish and maintain excellent working relationships.
Benefits
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • 401(k) Plan
  • Generous Vacation & Paid Sick Leave
  • Seven Paid National Holidays & One Floating Holiday
  • Paid Parental Leave (6 weeks after 12 months of employment)
  • Adoption & Surrogacy Assistance
  • Employee Assistance & Wellness Programs
  • Short-Term & Long-Term Disability
  • TDS Service Discounts
  • Education Assistance
  • Paid Volunteer Time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingcontract languageETC processingbilling disputescustomer creditsorder processingtax exemption paperworkfunding creditsbilling auditscustomer funding requests
Soft Skills
customer servicetime managementadaptabilityinterpersonal communicationnegotiationrelationship buildingproblem-solvingattention to detailorganizational skillsverbal communication
Certifications
Associates degreemilitary servicehonorable discharge