TDECU

Credit Card Operations Analyst

TDECU

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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About the role

  • Supports daily credit card operations, ensuring efficient processing, timely issue resolution, and seamless cardholder experience
  • Monitors credit card transaction activity to ensure accuracy, compliance, and timely processing
  • Investigates and resolves cardholder issues, disputes, and escalations in accordance with internal procedures and regulatory requirements
  • Performs daily reconciliations, settlement reviews, and exception reporting
  • Investigates and resolves escalated cardholder issues, including declined transactions, billing errors, or chargebacks
  • Generates and analyzes operational reports, identifying trends and recommending improvements

Requirements

  • 2+ years of experience in credit card operations, financial services, or related support role
  • Knowledge of card processing systems, dispute resolution, and regulatory guidelines (Reg E, UDAAP, etc.)
  • Knowledge and experience working with multiple card processing systems at one time
  • Strong interpersonal and professional written and verbal communication skills
  • Ability to adapt to changes and prioritize and manage competing demands.
  • Knowledge of Visa/MasterCard regulations, dispute/chargeback procedures, and the technical aspects of card processing.
  • Working knowledge of TDECU’s core system and a strong understanding of credit union policies and procedures related to credit cards.
Benefits
  • Dynamic hybrid work arrangement
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credit card operationsdispute resolutionregulatory guidelinescard processing systemsreconciliationssettlement reviewsexception reportingoperational reportschargeback proceduresbilling errors
Soft Skills
interpersonal skillswritten communicationverbal communicationadaptabilityprioritizationtime management