TDCX

Technical Support Advisor

TDCX

full-time

Posted on:

Location Type: Office

Location: Philippines • Singapore

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About the role

  • Responds and addresses customers' problems in a timely manner utilizing our support system
  • Supports customer in a high quality, engaging, and empathetic 1:1 discussion.
  • Troubleshoot technical issue if required.
  • Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries
  • Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
  • Understands the technical back end and operations of our project
  • Improves and expands technical knowledge and familiarity with technical issues to better assist customer
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Possesses strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc).
  • Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingcustomer supportquality management systemtechnical knowledgeinformation tailoring
Soft Skills
time managementmulti-taskingeffective listeningempathycommunication
Certifications
DiplomaAdvanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional DegreeMaster's Degree