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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert knowledge in business line operations and process improvement, with a strong ability to manage large-scale projects and lead teams. Proficient in translating user requirements into technical specifications and delivering Encompass solutions.
Highest-signal resume keywords
Encompass Configuration ExperienceProject ManagementBusiness AnalysisProcess ImprovementTechnical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Line KnowledgeSystems AnalysisData ReportingSoftware EngineeringWebsite Design
Soft Skills
Communication SkillsProblem-Solving SkillsDecision-Making SkillsTime ManagementCoaching and Training
Tools & Technologies
Agile MethodologyEncompass Solutions
Industry Keywords
Commercial BankingSmall Business BankingVendor Relationship ManagementOperational Excellence
About the role
Key responsibilities & impact- Ensure TD Bank's loan products and processes are customer-oriented, scalable, and cost effective for Commercial and Small Business Banking
- Manage and administer systems business functions to ensure continuous and uninterrupted system availability
- Coordinate internal and external resources to complete projects and deliver business solutions
- Work with Business Line, Risk, and Operational partners on planning, business requirements, and vendor relationship management
- Provide subject matter expertise and leadership for systems, processes, and troubleshooting
- Work within an Agile pod alongside configuration, testing, product, and technology resources
- Design and deliver Encompass solutions, including plugins, workflow rules, Web input forms, and task-based processing
- Participate in enterprise solution design, development, and documentation of business application standards
- Create solution designs and map business and functional requirements to processes, workflows, and organizational structures
- Develop implementation plans for components of the Solutions strategy
- Manage large projects, including delegation of tasks and responsibilities
- May supervise or manage assigned staff
- Coach and train less experienced staff
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- 10+ years of related experience
- Expert knowledge of business line, business model, and operations
- Proven communication skills
- Proven problem-solving and decision-making skills
- Demonstrated follow-up skills and ability to manage competing priorities
- Proven ability to handle large projects, including task and responsibility delegation
- Progressively responsible experience in large-scale corporate systems analysis
- Proven ability to successfully plan, develop, lead, and execute projects
- Demonstrated ability to take a lead role in developing staff and department capabilities
- Ability to independently translate user requirements into technical specifications
- Expert process improvement skills
- Expert technical knowledge and ability to apply it to system issues and training situations
- Ability to coach and train less experienced staff and facilitate knowledge transfer
- Proven ability to troubleshoot, research, and correct the majority of system malfunctions
- Proven time management and prioritization skills
- Encompass configuration experience preferred
- Business analysis experience preferred
- Underwriting experience preferred
- Deep data reporting experience preferred
- Software engineering experience preferred
- Website design experience preferred
- Must be located within TD footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, DC
Benefits
Comp & perks- Base salary and variable compensation/incentive awards, including potential cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Flexible remote work arrangement