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Senior IT Operations Analyst – Cisco UCS, VMware
TDSenior infrastructure analyst supporting Cisco UCS and VMware virtualization at TD, a global financial institution. Maintaining secure, stable enterprise infrastructure and resolving complex technical issues.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in VMware virtualization and Cisco UCS infrastructure management, ensuring high performance, security, and compliance in enterprise environments. Proficient in solution design, implementation, and troubleshooting, with a strong focus on continuous improvement and stakeholder communication.
Highest-signal resume keywords
VMware Certified Professional (VCP)Cisco Data Center TechnologiesVMware vSAN AdministrationUCS Central and Intersight ManagementAdvanced Troubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VMware vSphere 8.xCisco UCS Hardware ComponentsVMware Aria OperationsVMware PowerCLIVMware Update ManagerNSX Software-Defined NetworkingSAN TechnologiesDisaster Recovery PlanningFabric InterconnectsFibre Channel
Soft Skills
Strong Communication SkillsDetail-OrientedHighly OrganizedAbility to Prioritize Competing DemandsProcess-Driven
Tools & Technologies
VMware Lifecycle ManagerServiceNowMicrosoft Active DirectoryVMware Site Recovery ManagerDynatrace
Certifications & Qualifications
VMware Certified Professional (VCP)
Industry Keywords
ITIL Best PracticesCloud EnvironmentsVirtual Infrastructure DocumentationOperational ProceduresContinuous Improvement
Tech Stack
Tools & technologiesCloudLinuxServiceNowVMware
About the role
Key responsibilities & impact- Support Cisco UCS infrastructure and VMware virtualization environments
- Ensure solutions meet business client and stakeholder needs while adhering to bank technology and quality standards
- Maintain understanding of business and technology directions, developments, and industry trends
- Oversee solution design, development, and implementation with application leads and architects
- Act as escalation point for unresolved VMware virtualization and hardware technical issues
- Collaborate with vendors, consultants, and other Technology Solutions areas to develop solutions
- Create and maintain virtual infrastructure documentation for project assignments
- Communicate and resolve or escalate issues accurately and on time
- Monitor service delivery against commitments and prioritize work activities
- Follow documented operational procedures with minimal guidance
- Analyze operational processes and identify continuous improvement opportunities
- Maintain virtual infrastructure and ensure security and patch compliance
- Monitor supported environments using VMware Aria Operations, Dynatrace, and Intersight
- Ensure platform performance and stability
Requirements
What you’ll need- VMware Certified Professional (VCP) certification in vSphere 8.x or VMware Cloud Foundation
- Post-secondary degree or diploma in Computer Science, Information Technology, or a related field
- Familiarity with remediation of software and hardware break/fix on Cisco Data Center products
- Strong working knowledge of Cisco Data Center technologies, including Fabric Interconnects, UCS C-Series and B-Series servers, and blade chassis
- Expert knowledge of Cisco Data Center networking and storage technologies, including Cisco NX-OS, VLANs, trunking, Fibre Channel, VSANs, and physical connectivity architectures
- Expert knowledge of Cisco UCS hardware components, including rack servers, blade servers, Fabric Interconnects, and Fabric Extenders (FEX)
- Expertise in UCS Central, UCS Manager, and Cisco Intersight management platforms
- Experience designing and deploying service profiles and templates in UCS Central and Intersight
- 7-10+ years of experience administering enterprise VMware environments
- Working experience and knowledge of NSX software-defined networking environments
- Experience supporting private and public cloud environments
- Advanced experience administering VMware vSAN environments
- Working knowledge of VMware Update Manager and/or VMware Lifecycle Manager
- Experience using VMware PowerCLI and PowerShell
- Expert troubleshooting skills for complex VMware infrastructure issues and Windows/Linux virtual machine problems
- In-depth knowledge of VMware Distributed Virtual Switches, DRS, vMotion, vSphere HA, host clusters, datastore clusters, enterprise networking, and failover clustering
- Advanced experience with VMware Aria Operations, Aria Operations for Logs, and Aria Operations for Networks
- Familiarity with VMware Aria Automation services and deployments
- Understanding of Microsoft Active Directory and security policies (GPO)
- Familiarity with VMware Site Recovery Manager and disaster recovery planning/management
- Strong understanding of SAN technologies, including enterprise storage platforms such as Hitachi Vantara
- Ability to prioritize competing demands and work independently and within cross-functional teams
- Highly organized, detail-oriented, and process-driven
- Strong written, verbal, and stakeholder communication skills
- Familiarity with ITIL best practices and ServiceNow
Benefits
Comp & perks- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accessibility accommodations during the interview process