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Auto Claims Advisor – On-site
TDAuto Claims Advisor helping TD Insurance customers resolve vehicle claims for TD Insurance. Coordinating claims, appraisals, vendors, coverage, and fair settlements in Markham.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in facilitating auto insurance claims, including effective communication with customers and vendors, thorough investigation and analysis of claims, and negotiation for fair settlements. Proficient in maintaining organized documentation and contributing to process improvements within a collaborative team environment.
Highest-signal resume keywords
Claims Adjusting ExperienceCustomer Service SkillsNegotiation SkillsChartered Insurance Professional (CIP)Provincial Claims Licensing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingDocumentation VerificationEvidence AnalysisData Discrepancy IdentificationFile Management
Soft Skills
Time ManagementActive ListeningClear CommunicationTeam CollaborationProblem Solving
Certifications & Qualifications
Chartered Insurance Professional (CIP)Provincial Claims Licensing
Industry Keywords
Auto Insurance ClaimsPolicy CoverageVendor ReconciliationAppraisalsClaims Settlements
About the role
Key responsibilities & impact- Facilitate and coordinate auto insurance claims from start to finish
- Arrange towing and set up appraisals
- Explain policy coverage to customers
- Gather, organize, and verify information and documentation
- Reconcile vendor estimates to reach appropriate vehicle-damage settlements
- Maintain positive file count and open/close ratio
- Collaborate with internal partners, external vendors, Enterprise, repair shops, TD Auto Centre partners, direct repair partners, and non-preferred shops
- Research coverage scenarios and apply knowledge to claim files
- Greet and welcome customers at TD Auto Centres
- Apply unbiased methods to resolve files and achieve fair claim settlements
- Communicate claims-processing requirements
- Maintain detailed claims notes
- Provide timely progress updates and responses to client inquiries
- Contribute to a positive team environment
Requirements
What you’ll need- One or more years of claims adjusting experience preferred
- Postsecondary education considered an asset
- Excellent customer service skills
- Superior time management skills
- Ability to thrive in a fast-paced environment with competing priorities
- Proven ability to negotiate positive outcomes
- Clear and professional written and verbal communication skills
- Active listening skills
- Ability to conduct thorough investigations
- Ability to analyze evidence and identify discrepancies or gaps in data and reports
- Demonstrated support for company process improvements
- Chartered Insurance Professional (CIP) designation and/or relevant continuing education preferred
- Provincial claims licensing may be required
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support throughout the interview process